The Workplace Experience Assistant Manager serves as a strategic operational leader, overseeing and elevating workplace services delivery to achieve exceptional occupant and guest experiences
Job Summary
The Workplace Experience Assistant Manager serves as a strategic operational leader, overseeing and elevating workplace services delivery to achieve exceptional occupant and guest experiences.
This role combines hands-on operational management with team leadership, ensuring consistent service excellence through detailed oversight, proactive problem-solving, and continuous improvement initiatives.
This role offers the opportunity to shape workplace experiences that directly impact thousands of occupants daily, while building and leading a high-performing team dedicated to service excellence and continuous improvement.
Matching Summary
The Workplace Experience Assistant Manager serves as a strategic operational leader, overseeing and elevating workplace services delivery to achieve exceptional occupant and guest experiences.
Skills & Requirements
Must-have
Oversee workplace services delivery
Team leadership and development
Operational excellence management
Vendor management and contract oversight
Strategic operations and continuous improvement
Emergency response and critical incident management
Customer experience and stakeholder communication
Nice-to-have
Service excellence mindset
Adaptable and open to new ideas
Proactive approach to identifying issues
Human-centered approach to delight users
Key Requirements
Bachelor's degree in Hospitality Management, Business Administration, Facilities Management, or related field
3-5 years of progressive experience in hospitality, facilities management, or workplace services
2 years of team leadership or supervisory experience
Experience managing vendor relationships and service contracts