Enterprise Help Desk (ehd) Tier 1

Leidos

Lorton, VA, United States
Base: $45,500.00 - $82,250.00; bonus/equity: not s...
Front line technical support
Incident documentation
Account management support
Leidos delivers innovative solutions through diverse and talented people dedicated to customer success

Job Summary

  • Leidos delivers innovative solutions through diverse and talented people dedicated to customer success.
  • The Tier 1 Agent will deliver front line technical support to end users in a comprehensive IT environment.
  • This position requires attention to detail and the ability to adapt to changing work requirements.

Matching Summary

Leidos delivers innovative solutions through diverse and talented people dedicated to customer success.

Salary

Base: $45,500.00 - $82,250.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Front line technical support
  • Incident documentation
  • Account management support

Nice-to-have

  • Strong customer service skills
  • Experience with ticketing systems
  • Ability to work independently

Key Requirements

  • Active DoD Top Secret/SCI clearance
  • Bachelor’s degree or equivalent experience
  • Proven experience in Service Desk environments

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter