Patient Service And Success Manager (f/m/d)

Clariness

Shanghai, China
On-site
Contacting patients via patient contact center
Follow patient contact flow journey
Conduct offline phone screener
Clariness helps patients access clinical trials faster through our ClinLife® platform, active in 50+ countries

Job Summary

  • Clariness helps patients access clinical trials faster through our ClinLife® platform, active in 50+ countries.
  • In this role, you’ll turn expertise into real-world impact, connecting patients with studies and accelerating medical breakthroughs.
  • Make your next role matter - help more patients join life-changing studies.

Matching Summary

Clariness helps patients access clinical trials faster through our ClinLife® platform, active in 50+ countries.

Skills & Requirements

Must-have

  • Contacting patients via Patient Contact Center
  • Follow Patient Contact flow journey
  • Conduct offline phone screener
  • Driving patient satisfaction
  • Work with site team

Nice-to-have

  • International company
  • Open feedback culture
  • Supportive and open company culture
  • Accelerating medical innovation

Key Requirements

  • Minimum 1 year customer service experience
  • Associate degree or above
  • Fluency in Mandarin Chinese
  • Familiarity with Microsoft Office
  • GCP certificate preferred

Work Rights

Not specified

Tailored Resume

Cover Letter