Bachelor's degree in business administration or computer science
Proven experience in customer success management within it services
Strong understanding of it hardware, cloud technologies, and software solutions
Morgan McKinley Pte. Ltd. is seeking a Customer Success Executive in Singapore to drive customer relationships, manage strategic accounts, and ensure successful adoption of their Managed Services and Business Process Operations. The ideal candidate will possess a strong background in customer success management within the IT services sector and have excellent problem-solving capabilities
Job Summary
The role involves qualifying, pursuing, and closing large-scale new services businesses while driving successful renewals.
You will act as the primary point of contact for all customer inquiries, ensuring timely resolution and satisfaction for Managed Services.
The position requires developing strategic account plans to align services with client goals and becoming a trusted advisor on Document & Workplace services.
Matching Summary
Match Score: 85
Morgan McKinley Pte. Ltd. is seeking a Customer Success Executive in Singapore to drive customer relationships, manage strategic accounts, and ensure successful adoption of their Managed Services and Business Process Operations. The ideal candidate will possess a strong background in customer success management within the IT services sector and have excellent problem-solving capabilities.
Skills & Requirements
Must-have
Bachelor's degree in Business Administration or Computer Science
Proven experience in customer success management within IT services
Strong understanding of IT hardware, cloud technologies, and software solutions
Experience in contract negotiation and closure
Ability to develop strategic account plans
Nice-to-have
Strategic thinker with proactive problem-solving approach
Strong probing skills to understand customer pain points
Experience influencing product roadmap and continuous improvement
Ability to collaborate internally across sales and corporate teams
Trusted advisor mindset for document and workplace services
Key Requirements
Bachelor's degree in Business Administration, Computer Science, or related field
Proven experience in customer success management preferably within IT services
Independent ownership of work streams/projects and deliverables