MEDIFOX DAN Gruppe is seeking a Teamlead for their customer service department in Hildesheim, Germany. The ideal candidate will have experience in customer service, particularly in the software or IT sector, along with leadership skills to develop and coach a support team
Job Summary
As Teamlead Kundenservice, you will take on the professional and organizational responsibility for a cross-location 1st Level Support Team, developing both processes and people through coaching and feedback.
You will actively shape the transformation of our support culture, ensuring an excellent customer experience and driving innovations from AI and chatbots to optimizing ticketing and escalation processes.
The company offers flexibility with a digital application process and remote work options, along with benefits like Hansefit, EGYM Wellpass, childcare support, JobRad, and access to LinkedIn Learning for development.
Matching Summary
Match Score: 85
MEDIFOX DAN Gruppe is seeking a Teamlead for their customer service department in Hildesheim, Germany. The ideal candidate will have experience in customer service, particularly in the software or IT sector, along with leadership skills to develop and coach a support team.
Skills & Requirements
Must-have
1st Level Support Team Leadership
Process Development and Optimization
Customer Experience Enhancement
KPI Monitoring and Analysis
Modern Support Tools Implementation
Nice-to-have
Coaching and Talent Development
Cross-functional Collaboration
Strategic Input for Service Quality
Innovation in Support Technologies
Key Requirements
Several years of customer service experience, ideally in software or IT
Previous leadership experience (professional and disciplinary)
Experience with CRM systems, ticketing tools, and digital support processes
Completed commercial or technical apprenticeship or degree
Secure German and good English communication skills