Bilingual (spanish) Contact Center Supervisor - Mortgage

M&T Bank

Williamsville, NY, United States
Base: $26.00 - $43.34 hourly (usd); bonus/equity: ...
Fully remote
Bilingual in spanish and english
Excellent customer service skills
Supervisory experience in contact center
This position is the first level of management within the Contact Center

Job Summary

  • This position is the first level of management within the Contact Center.
  • The role involves supervising a unit of 10-15 employees and ensuring compliance with policies.
  • M&T Bank promotes an environment that supports belonging and reflects its brand.

Matching Summary

This position is the first level of management within the Contact Center.

Salary

Base: $26.00 - $43.34 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Bilingual in Spanish and English
  • Excellent customer service skills
  • Supervisory experience in contact center

Nice-to-have

  • Strong leadership and training abilities
  • Experience in banking operations
  • Ability to resolve complex problems

Key Requirements

  • Minimum of 5 years relevant experience
  • 2 years work leadership experience
  • Bachelor's Degree preferred

Work Rights

Not specified

Tailored Resume

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