Especialista Soporte A Clientes -tomateros De Culiacán
ticketmaster.co.nz
Estadio Tomateros, Culiacán, Mexico
Onsite
Customer service and field work
Salesforce or similar crm
Event operations knowledge
As a Customer Support Specialist, you will be the key person advising and assisting our sports clients throughout the entire operational cycle of an event, from sales launch to final settlement
Job Summary
As a Customer Support Specialist, you will be the key person advising and assisting our sports clients throughout the entire operational cycle of an event, from sales launch to final settlement.
Your responsibilities include advising and training clients on event operations, maintaining constant communication to resolve queries, providing support by identifying root causes, and reporting operational coverage via CRM.
Benefits include direct contract with the company, legal and superior benefits, and a collaborative and dynamic work environment at the Estadio Tomateros.
Matching Summary
As a Customer Support Specialist, you will be the key person advising and assisting our sports clients throughout the entire operational cycle of an event, from sales launch to final settlement.
Skills & Requirements
Must-have
Customer service and field work
Salesforce or similar CRM
Event operations knowledge
Analyze operational data
On-site access control coordination
Provide personalized support
Nice-to-have
Passion for live entertainment
Decision-making under pressure
Collaborative and results-oriented
Adaptable to different work environments
Integrity and professionalism
Key Requirements
Minimum 3 years of experience
Bachelor's degree in Business Administration, Communication, or related field