Senior Technical Account Manager

RapidSOS

Remote
Base: $150,000 - $180,000; equity: equity options;...
Remote
Technical account manager
Large-scale enterprise customers
Complex distributed systems
As a Senior Technical Account Manager, you will serve as the lead technical partner for our most complex and high-value enterprise customers, acting as a strategic consultant and mentoring junior team members

Job Summary

  • As a Senior Technical Account Manager, you will serve as the lead technical partner for our most complex and high-value enterprise customers, acting as a strategic consultant and mentoring junior team members.
  • You will architect and oversee the design of enterprise-grade call flows, proactively audit system performance, and direct high-severity incident response coordination.
  • The company offers the chance to work with a passionate team on solving one of the largest challenges globally, competitive salary and benefits, and equity participation.

Matching Summary

As a Senior Technical Account Manager, you will serve as the lead technical partner for our most complex and high-value enterprise customers, acting as a strategic consultant and mentoring junior team members.

Salary

Base: $150,000 - $180,000; Equity: equity options; Benefits: Not specified

Skills & Requirements

Must-have

  • Technical Account Manager
  • large-scale enterprise customers
  • complex distributed systems
  • cloud-based platforms
  • high uptime, low latency
  • incident management
  • architectural vision

Nice-to-have

  • mentoring junior team members
  • strategic consultant
  • mission-driven, ambitious, inclusive team
  • telephony concepts
  • Public Safety technology
  • SRE practices

Key Requirements

  • 8+ years in a Technical Account Manager, Solutions Engineer, or similar senior technical role
  • Expert-level experience working with APIs
  • Mastery in incident management
  • Superior communication skills
  • High degree of autonomy and ownership
  • Data-driven mindset
  • Willingness to travel up to 10%

Work Rights

Not specified

Tailored Resume

Cover Letter