In_senior Manager_agentic Contact Center Delivery_agentic Automation_advisory_mumbai
PwC
Mumbai, India
Agentic contact center delivery
Chatbots / voicebots - core.ai
Contact center transformation
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations
Job Summary
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients.
We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life.
Matching Summary
We are seeking an experienced Sr Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
Skills & Requirements
Must-have
Agentic Contact Center Delivery
Chatbots / Voicebots - Core.Ai
Contact Center Transformation
AI-led contact center solutions
Presales & Solutioning
Client Stakeholder Management
Nice-to-have
Leveraging advanced technologies
Driving business growth
Achieve operational efficiencies
Tangible impact in the real world
Support your wellbeing
Inclusive benefits, flexibility programmes
Key Requirements
10 – 15 years of experience
Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or related fields
Experience with leading platforms like Kore.ai, Uniphore, Amazon Connect, Google CCAI, NICE