The Customer Service Representative plays a key role in delivering a seamless and positive experience for business customers
Job Summary
The Customer Service Representative plays a key role in delivering a seamless and positive experience for business customers.
Bell offers flexibility in work hours based on the business needs and a comprehensive compensation package that includes a competitive salary and a wide range of benefits.
Bell is committed to fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.
Matching Summary
The Customer Service Representative plays a key role in delivering a seamless and positive experience for business customers.
Skills & Requirements
Must-have
Handle inbound customer calls
Resolve customer issues efficiently
Activate new cellular lines
Process activations, changes, suspensions, cancellations
Meet or exceed performance metrics
Work collaboratively with internal teams
Nice-to-have
Strong customer-first mindset
Continuous improvement suggestions
Adapt to new tools and technologies
Positive and thriving workplace
Key Requirements
High school diploma or equivalent
Pass Bell background check
Federal and Provincial Government security clearance
Knowledge of English and French required
Adequate knowledge of French is required for positions in Quebec
Work Rights
Must pass background check and government security clearance