Senior Service Management Consultant

ATOS INFORMATION TECHNOLOGY (SINGAPORE) PTE. LTD.

Singapore, Singapore
Not specified (assumed hybrid based on consulting nature)
10+ years it service management experience
Servicenow implementation expertise
Itil and agile/scrum methodology knowledge
The Senior Service Management Consultant at ATOS Information Technology (Singapore) is responsible for delivering high-value consulting services focused on ServiceNow and Enterprise Service Management (ESM) solutions. The ideal candidate should possess over 10 years of experience in IT Service Management, strong technical expertise, and excellent customer-facing skills to ensure successful project delivery and client satisfaction

Job Summary

  • The role involves delivering high-value consulting services by designing and optimizing ServiceNow and Enterprise Service Management solutions.
  • Candidates must lead end-to-end implementations across ITSM, ITOM, and SecOps domains while ensuring alignment with industry best practices.
  • Success requires acting as a trusted advisor to customers, guiding roadmap decisions, and maintaining rigorous documentation standards.

Matching Summary

Match Score: 85

The Senior Service Management Consultant at ATOS Information Technology (Singapore) is responsible for delivering high-value consulting services focused on ServiceNow and Enterprise Service Management (ESM) solutions. The ideal candidate should possess over 10 years of experience in IT Service Management, strong technical expertise, and excellent customer-facing skills to ensure successful project delivery and client satisfaction.

Skills & Requirements

Must-have

  • 10+ years IT Service Management experience
  • ServiceNow implementation expertise
  • ITIL and Agile/Scrum methodology knowledge
  • Enterprise transformation project delivery
  • Cross-functional team leadership

Nice-to-have

  • Strong analytical mindset for business value
  • Proactive communication with stakeholders
  • Mentoring and coaching capabilities
  • International multi-stakeholder environment experience

Key Requirements

  • Bachelor's degree in computer science or equivalent
  • ITIL Foundation certification required
  • Multiple ServiceNow certifications (ITSM, SecOps, ITOM)
  • 10+ years of relevant experience

Work Rights

Not specified

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