Customer Success Representative

Digidentity

The Hague, Netherlands
Customer onboarding support
Complex customer enquiry handling
Crm and ticketing systems usage
You will act as the primary point of contact for customers, guiding them through onboarding and adoption of Digidentity solutions

Job Summary

  • You will act as the primary point of contact for customers, guiding them through onboarding and adoption of Digidentity solutions.
  • The role requires owning complex customer cases and coordinating resolutions with internal teams to ensure timely outcomes.
  • You are expected to mentor junior agents and contribute to the continuous improvement of onboarding processes and service standards.

Matching Summary

You will act as the primary point of contact for customers, guiding them through onboarding and adoption of Digidentity solutions.

Skills & Requirements

Must-have

  • Customer onboarding support
  • Complex customer enquiry handling
  • CRM and ticketing systems usage
  • English and Dutch communication skills
  • Cross-functional team collaboration

Nice-to-have

  • Mentoring junior agents
  • Process optimisation experience
  • Proactive risk identification
  • Enterprise customer management
  • Ownership-driven mindset

Key Requirements

  • Vocational/university of applied sciences (HBO) level education
  • Several years of Customer Success or Support experience
  • Excellent written and verbal English and Dutch skills
  • Experience in technology, SaaS, or identity/security environments

Work Rights

Not specified

Tailored Resume

Cover Letter