Not specified; not specified; medical inpytient + ...
Proven experience managing customer success teams
Experience operating within matrixed organizations
Strong stakeholder management and communication skills
The Regional Customer Success Manager leads a team accountable for post-sale support and customer value delivery across the APAC region
Job Summary
The Regional Customer Success Manager leads a team accountable for post-sale support and customer value delivery across the APAC region.
This role involves translating global strategy into actionable regional plans while fostering strong cross-functional collaboration with Sales and Product teams.
Elsevier offers extensive benefits including medical insurance, flexible working arrangements, and access to learning resources to support employee well-being.
Matching Summary
The Regional Customer Success Manager leads a team accountable for post-sale support and customer value delivery across the APAC region.
Salary
Not specified; Not specified; Medical Inpatient and Outpatient Insurance, Long Service Award, Flexible Working Arrangements
Skills & Requirements
Must-have
Proven experience managing Customer Success teams
Experience operating within matrixed organizations
Strong stakeholder management and communication skills
Nice-to-have
Knowledge of Elsevier products and services
Multilingual capability in key APAC markets
Analytical mindset with data interpretation skills
Key Requirements
Management experience in Customer Success or Account Management
APAC regional operational experience
Demonstrated ability to work in a matrixed organization