Product Forward Deployed Engineer, Itsm (senior/lead/principal)

SALESFORCE

Base: $117,200 - $313,700 annually; bonus/equity: ...
7+ years enterprise software experience
Ai/llm solution deployment expertise
Enterprise itsm concepts knowledge
This role serves as the zero-to-one engine for new agentic product innovation by embedding directly with strategic customers to validate emerging AI capabilities

Job Summary

  • This role serves as the zero-to-one engine for new agentic product innovation by embedding directly with strategic customers to validate emerging AI capabilities.
  • Candidates will define future product directions by conducting feasibility research, running rapid prototyping cycles, and transforming field insights into repeatable patterns.
  • The position offers a competitive base salary ranging from $117,200 to $313,700 annually depending on location, along with comprehensive benefits including equity and incentive compensation.

Matching Summary

This role serves as the zero-to-one engine for new agentic product innovation by embedding directly with strategic customers to validate emerging AI capabilities.

Salary

Base: $117,200 - $313,700 annually; Bonus/Equity: Incentive compensation and equity included; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 7+ years enterprise software experience
  • AI/LLM solution deployment expertise
  • Enterprise ITSM concepts knowledge
  • Python, JavaScript, Apex, or Java proficiency
  • REST/GraphQL API and data integration skills

Nice-to-have

  • High agency in ambiguous environments
  • Experience with Salesforce Agentforce platform
  • Prior forward deployed engineering background
  • Thought leadership and enablement content creation
  • Competitive landscape analysis skills

Key Requirements

  • 7+ years of hands-on engagement in enterprise software
  • Strong foundation in Computer Science or related discipline
  • Ability to travel 20-30% to customer sites

Work Rights

Not specified

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