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Workday is seeking a Senior Associate Technical Support Delivery Analyst for its Warsaw team, focusing on customer service and technical support for its SaaS products. The role requires experience in SaaS enterprise software, strong communication skills, and a collaborative mindset to solve complex customer issues.
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Job Summary
The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while working through exciting problems to implement solutions.
Candidates must collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for business-critical issues.
The position requires participation in rostered shifts as part of a 24/7 Global Support schedule to ensure continuous coverage.
Matching Summary
Match Score: 75
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Workday is seeking a Senior Associate Technical Support Delivery Analyst for its Warsaw team, focusing on customer service and technical support for its SaaS products. The role requires experience in SaaS enterprise software, strong communication skills, and a collaborative mindset to solve complex customer issues.
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Salary
Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules and wellbeing programs.
Skills & Requirements
Must-have
2 years SaaS enterprise software experience
Object Oriented Programming languages knowledge
Log file analysis capabilities
SQL syntax reading ability
API client tool experience
Nice-to-have
SOAP WSDL XML web service integration
Health monitoring tools experience
HCM or Talent solutions implementation
Resilience under tight timeframes
Mentoring and coaching others
Key Requirements
2 years experience with SaaS Enterprise software
Experience supporting HCM, Talent Acquisition, or Talent solutions
Ability to engage multiple teams for critical issue resolution