Deliver customer success with Data + AI + CRM + Trust, guiding customers to accelerate Data 360 & Agentforce consumption and return on investment
Job Summary
Deliver customer success with Data + AI + CRM + Trust, guiding customers to accelerate Data 360 & Agentforce consumption and return on investment.
Act as the post-sale technical lead, providing architectural guidance and building trusted advisor relationships to ensure platform delivers value.
Develop and implement technology strategies, create mutual success plans, and collaborate with account teams to drive adoption and growth of Salesforce Data 360 platform.
Matching Summary
Deliver customer success with Data + AI + CRM + Trust, guiding customers to accelerate Data 360 & Agentforce consumption and return on investment.
Skills & Requirements
Must-have
Data 360 & Agentforce product knowledge
Customer success planning and execution
Executive relationship management
Technical strategy and architectural guidance
Data Architecture & Tools expertise
AI & ML concepts understanding
Nice-to-have
Curious, empathetic, bias for action
Passion for operational excellence
Staying up-to-date with emerging technologies
Commitment to data ethics and privacy
Experience building 0-1 products
Key Requirements
7+ years in customer-facing solutioning
Full-stack technical qualifications (CRM, Data Architecture, AI/ML)
Ability to drive effective C-level conversations
Proven success as a trusted advisor
Experience driving customer success in large organizations
Deep understanding of industry-specific use cases
Persuasive communication skills
Self-starting attitude and independent task handling