Manager Platform Engineering- It Service Management

Coast One Mortgage LLC

Not specified; not specified; medical, dental, vis...
**
Servicenow platform operations
Itil-based practices implementation
Cmdb data quality management
** Coast One Mortgage LLC is seeking a Manager of Platform Engineering in IT Service Management (ITSM) to lead and improve ITSM platforms and processes, particularly focusing on ServiceNow. The ideal candidate should have extensive experience in ITSM leadership, a strong understanding of ITIL practices, and excellent communication skills. **

Job Summary

  • The role is responsible for the execution, operational health, and continuous improvement of IT service management platforms and processes.
  • This position partners closely with Platform Engineering, SRE, Security, and Application teams to ensure reliable service delivery at scale.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and tuition reimbursement.

Matching Summary

Match Score: 75

** Coast One Mortgage LLC is seeking a Manager of Platform Engineering in IT Service Management (ITSM) to lead and improve ITSM platforms and processes, particularly focusing on ServiceNow. The ideal candidate should have extensive experience in ITSM leadership, a strong understanding of ITIL practices, and excellent communication skills. **

Salary

Not specified; Not specified; Medical, dental, vision, 401(k) match, paid leave, tuition reimbursement

Skills & Requirements

Must-have

  • ServiceNow platform operations
  • ITIL-based practices implementation
  • CMDB data quality management
  • Change Enablement process ownership
  • Incident & Problem Management leadership

Nice-to-have

  • Strong verbal communication skills
  • Consultative and collaborative work style
  • High learning agility for new systems
  • Ability to manage multiple priorities
  • Comfortable working with ambiguity

Key Requirements

  • Bachelor's degree in computer science or related field
  • 6-8 years of professional experience
  • 1+ year of leadership experience
  • Experience leading ITSM or operations teams

Work Rights

Not specified

Tailored Resume

Cover Letter