Live Chat Implementation Team Lead (1 Year) #fr - Tampines
HAYS SPECIALIST RECRUITMENT PTE. LTD.
Tampines, , Singapore
Sgd 4,500 - 5,200 / monthly pm
On-site
Live chat service management
Customer service enquiry analysis
Training programme development
Lead the strategic design and operationalization of the live chat service channel integrating WhatsApp with human agent support
Job Summary
Lead the strategic design and operationalization of the live chat service channel integrating WhatsApp with human agent support.
Develop and deliver training programmes for Live Chat Agents and establish performance evaluation frameworks and metrics to refine the service model.
You will be given the chance to continuously grow in the company due to the expanding business entity, whilst being a part of the team in the growing business.
Matching Summary
Lead the strategic design and operationalization of the live chat service channel integrating WhatsApp with human agent support.
Salary
SGD 4,500 - 5,200 / Monthly
Skills & Requirements
Must-have
Live chat service management
Customer service enquiry analysis
Training programme development
Performance evaluation frameworks
Rotating shift work including weekends
Nice-to-have
Mentoring and team development
Continuous improvement initiatives
Operational and technological workflow optimization
Key Requirements
Recognised diploma
Two years supervisory experience in customer service/contact centre
Able to work rotating shifts including weekends and public holidays