Técnico(a) De Suporte Em Informática - Dedicado – Itajaí-sc

UNISYS AUSTRALIA PTY LIMITED

Itajaí, SC, Brazil
Not specified; benefits: medical, dental, profit s...
Onsite
Servicenow incident management experience
Hardware and software troubleshooting skills
Wireless and mobile device support
Unisys Australia is seeking a dedicated IT Support Technician in Itajaí, SC, Brazil, responsible for providing on-site technical support, managing incident resolution, and ensuring compliance with IT policies. The ideal candidate should have a degree in Information Technology or related fields, strong problem-solving skills, and the ability to work collaboratively with various teams

Job Summary

  • The role serves as the primary point of contact for local IT issues including mobile services, wireless, and conference room connectivity.
  • Candidates must resolve incidents in a timely manner using ServiceNow while adhering to established SLAs and providing both temporary and permanent solutions.
  • The position offers benefits including medical and dental assistance, profit sharing, life insurance, and meal vouchers.

Matching Summary

Match Score: 85

Unisys Australia is seeking a dedicated IT Support Technician in Itajaí, SC, Brazil, responsible for providing on-site technical support, managing incident resolution, and ensuring compliance with IT policies. The ideal candidate should have a degree in Information Technology or related fields, strong problem-solving skills, and the ability to work collaboratively with various teams.

Salary

Not specified; Benefits: Medical, dental, profit sharing, life insurance, meal vouchers, childcare assistance, private pension

Skills & Requirements

Must-have

  • ServiceNow incident management experience
  • Hardware and software troubleshooting skills
  • Wireless and mobile device support
  • SLA adherence for ticket resolution
  • Asset inventory management capabilities

Nice-to-have

  • Strong customer service approach
  • Ability to work under high stress
  • Collaboration with project teams
  • Knowledge of IT security policies

Key Requirements

  • Higher education in IT or related field
  • Valid driver's license and personal vehicle
  • Availability to travel to Blumenau

Work Rights

Not specified

Tailored Resume

Cover Letter