Manager - Claims Operations

686

Sydney, NSW, Australia
Not specified; generous discounts from over 350 re...
Fully remote
Proven experience leading claims operations
Experience in ctp or personal injury claims
Strong track record driving performance
This role involves leading multiple CTP Claims teams across New South Wales and South Australia while ensuring delivery against performance and quality targets

Job Summary

  • This role involves leading multiple CTP Claims teams across New South Wales and South Australia while ensuring delivery against performance and quality targets.
  • The successful candidate will act as a key contractual contact for client Youi and serve as an escalation point for complex claims and complaints.
  • EML offers a diverse collaborative team culture with up to 16 weeks paid parental leave, flexible work arrangements, and comprehensive learning opportunities.

Matching Summary

This role involves leading multiple CTP Claims teams across New South Wales and South Australia while ensuring delivery against performance and quality targets.

Salary

Not specified; Generous discounts from over 350 retailers; Annual company incentive scheme plus salary reviews

Skills & Requirements

Must-have

  • Proven experience leading claims operations
  • Experience in CTP or personal injury claims
  • Strong track record driving performance
  • Ability to coach Group Managers and Team Leaders
  • Confident stakeholder management at senior levels

Nice-to-have

  • Commercially minded with risk balance
  • Resilient hands-on leadership style
  • Experience shaping strategy for growth
  • High-performing accountable culture builder

Key Requirements

  • Proven experience in CTP claims environments
  • Leadership experience managing Group Managers
  • Strong commercial acumen and stakeholder influence

Work Rights

Not specified

Tailored Resume

Cover Letter