Director Advocacy Programs & Oversight- Mortgage Servicing
Your Home Financial LLC
Not specified; not specified; medical, dental, vis...
8+ years mortgage servicing experience
Root cause analysis and trend analysis
Vendor oversight and offshore partnership management
The Director provides strategic and operational oversight for the Homeowner Advocacy function with a focus on quality, root cause analysis, and vendor accountability
Job Summary
The Director provides strategic and operational oversight for the Homeowner Advocacy function with a focus on quality, root cause analysis, and vendor accountability.
This role serves as a trusted advisor to the VP, managing direct reports and collaborating with Legal, Compliance, and Operations to mitigate risk and drive program health.
Newrez offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, paid parental leave, and employee mortgage loan programs.
Matching Summary
The Director provides strategic and operational oversight for the Homeowner Advocacy function with a focus on quality, root cause analysis, and vendor accountability.
Salary
Not specified; Not specified; Medical, dental, vision insurance; 401(k) with employer match; Paid Maternity Leave; Tuition reimbursement
Skills & Requirements
Must-have
8+ years mortgage servicing experience
Root cause analysis and trend analysis
Vendor oversight and offshore partnership management
Executive-level reporting and presentation skills
Regulatory exam and audit response experience
Nice-to-have
Strong analytical and problem-solving skills
Empowerment and coaching leadership style
Innovative solution development
Cross-functional collaboration with Legal and Compliance
Key Requirements
Bachelor's degree required
8+ years experience in mortgage servicing or compliance
Proven experience leading teams through managers
Ability to draft procedures and evaluate internal controls