Head Concierge

Fairmont Cheshire, The Mere

Knutsford, United Kingdom
Competitive salary; benefits: pension, 28 days hol...
On-site
3 years concierge management experience
Luxury or high-volume environment background
Strong leadership and recruitment skills
The Head Concierge will lead the front-of-house guest experience ensuring the highest standards of luxury service at Fairmont Cheshire, The Mere

Job Summary

  • The Head Concierge will lead the front-of-house guest experience ensuring the highest standards of luxury service at Fairmont Cheshire, The Mere.
  • This role is responsible for recruiting, training, and managing the Concierge team while maintaining a GAP analysis score of no less than 90%.
  • Employees enjoy exclusive discounts on hotel stays, spa, and golf, along with competitive salary benefits including pension and 28 days of holiday.

Matching Summary

Match Score: 85

The Head Concierge will lead the front-of-house guest experience ensuring the highest standards of luxury service at Fairmont Cheshire, The Mere.

Salary

Competitive salary; Benefits: Pension, 28 days holiday, service awards; Discounts: Hotel, Spa, Golf, F&B

Skills & Requirements

Must-have

  • 3 years Concierge management experience
  • Luxury or high-volume environment background
  • Strong leadership and recruitment skills
  • Excellent English reading writing oral proficiency
  • Maintain GAP analysis score of 90% or higher

Nice-to-have

  • Recognized Diploma in Hospitality Management
  • Innovative guest service initiative development
  • Cooperative relations with other departments
  • Multi-skilling flexibility for varied tasks
  • Relationship building with local businesses

Key Requirements

  • Minimum 3 years of Concierge management experience
  • Experience in luxury or high-volume hospitality environments
  • Recognized Diploma or Certification in Hospitality preferred

Work Rights

Not specified

Tailored Resume

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