Guest Service Agent - Mandarin

Sofitel Sydney Wentworth

Seychelles
**
Mandarin language proficiency
Guest satisfaction maximization
Front office operations
** Sofitel Sydney Wentworth is seeking a Mandarin-speaking Guest Service Agent for their luxury resort in Seychelles. The role involves ensuring guest satisfaction through excellent service and communication, while also collaborating with various departments to meet guest needs. **

Job Summary

  • Handling all aspects of guest service to maximize guest satisfaction.
  • Coordinating with various departments to fulfill special guest requests and preparations.
  • Ensuring repeat guests and VIPs receive special recognition and service prior to arrival and during their stay.

Matching Summary

Match Score: 75

** Sofitel Sydney Wentworth is seeking a Mandarin-speaking Guest Service Agent for their luxury resort in Seychelles. The role involves ensuring guest satisfaction through excellent service and communication, while also collaborating with various departments to meet guest needs. **

Skills & Requirements

Must-have

  • Mandarin language proficiency
  • Guest satisfaction maximization
  • Front office operations
  • Guest recognition and attention
  • Inter-hotel sales promotion

Nice-to-have

  • Strong rapport building
  • Calm and courteous demeanor
  • Positive guest relations
  • Multi-cultural environment understanding

Key Requirements

  • Minimum 2 years Front Office/Guest Relations experience
  • Experience in four or five star hotel
  • Strong written and verbal communication skills in English

Work Rights

Not specified

Tailored Resume

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