Senior Claims Examiner (virtual)

Prudential

Multiple Locations
Base: $45,700.00 - $75,500.00; bonus/equity: yearl...
Fully remote
Adjudicate life insurance claims
Customer service skills
Empathy and willingness to help
The U.S. Back Office Customer Service (BOCS) organization is seeking a Claims Examiner to join our Group Life Claim Team of Beneficiary Fulfillment on our Specialized Client Concierge Team, striving to provide a 'white glove' service

Job Summary

  • The U.S. Back Office Customer Service (BOCS) organization is seeking a Claims Examiner to join our Group Life Claim Team of Beneficiary Fulfillment on our Specialized Client Concierge Team, striving to provide a 'white glove' service.
  • The successful candidate will be trained to adjudicate life insurance claims for Group Insurance with a focus on accuracy, timeliness, and appropriate decision making, while also answering phone calls to assist beneficiaries and family members.
  • Prudential offers a competitive salary range of $45,700.00 to $75,500.00, market competitive base salaries with yearly bonus potential, and a comprehensive benefits package including medical, dental, vision, 401(k) with company match, and wellness programs.

Matching Summary

The U.S. Back Office Customer Service (BOCS) organization is seeking a Claims Examiner to join our Group Life Claim Team of Beneficiary Fulfillment on our Specialized Client Concierge Team, striving to provide a 'white glove' service.

Salary

Base: $45,700.00 - $75,500.00; Bonus/Equity: Yearly bonus potential; Benefits: Medical, dental, vision, life insurance, disability insurance, PTO, 401(k) plan with company match, pension plan, wellness programs, work/life resources, education benefit, Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • Adjudicate life insurance claims
  • Customer service skills
  • Empathy and willingness to help
  • High touch service model
  • Virtual work environment
  • Reliability and Dependability

Nice-to-have

  • Entrepreneurial Mindset
  • Creative Problem Solver
  • Motivated Self Starter
  • Versatile Communicator
  • Intelligent Risk Taker
  • Low Ego Leadership

Key Requirements

  • Bachelor's degree or equivalent industry experience preferred
  • Working knowledge of Life or Disability Claims is a plus
  • Minimum 25 Mbps download internet speeds required
  • Capability to handle calls with a cell phone or landline

Work Rights

Not specified

Tailored Resume

Cover Letter