Customer Banking Specialist - Elsternwick

CBA (Commonwealth Bank)

Elsternwick, VIC, Australia
On-site
In-depth customer conversations
Support credit product applications
Financial health checks
The Commonwealth Bank is seeking a Customer Banking Specialist for its Elsternwick branch, focusing on delivering exceptional customer service and supporting clients with their financial needs. The role involves conducting financial health checks and providing solutions through effective communication and problem-solving skills

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Elstenwick Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 85

The Commonwealth Bank is seeking a Customer Banking Specialist for its Elsternwick branch, focusing on delivering exceptional customer service and supporting clients with their financial needs. The role involves conducting financial health checks and providing solutions through effective communication and problem-solving skills.

Skills & Requirements

Must-have

  • in-depth customer conversations
  • support credit product applications
  • financial health checks
  • promote digital banking options
  • problem solve and provide solutions

Nice-to-have

  • champion processes and procedures
  • drive risk-adverse culture
  • holistic customer solutions

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Act with integrity
  • Place customer at the centre
  • Ability to work in a busy retail environment
  • Genuine interest in building a career

Work Rights

Not specified

Tailored Resume

Cover Letter