Servicenow Product Owner

Wpp

Chennai, India
**
End-to-end servicenow transformation leadership
Clean rebuild approach prioritizing out-of-the-box capabilities
Ai-enabled service model design with virtual agents
** WPP is seeking a ServiceNow Product Owner for its Chennai office to lead the transformation of their ServiceNow platform into a next-generation service model. The role involves designing a streamlined, AI-enabled service management system, focusing on eliminating legacy complexities and enhancing automation. **

Job Summary

  • This role is accountable for the end-to-end transformation of ServiceNow at WPP, leading a full reset from legacy to a standardized environment.
  • The objective is to establish a next-generation service capability leveraging virtual agents, automation, and agentic AI to reduce manual intervention.
  • WPP unites cutting-edge media intelligence and data solutions with world-class creativity to help clients navigate change and deliver transformational growth.

Matching Summary

Match Score: 75

** WPP is seeking a ServiceNow Product Owner for its Chennai office to lead the transformation of their ServiceNow platform into a next-generation service model. The role involves designing a streamlined, AI-enabled service management system, focusing on eliminating legacy complexities and enhancing automation. **

Skills & Requirements

Must-have

  • End-to-end ServiceNow transformation leadership
  • Clean rebuild approach prioritizing out-of-the-box capabilities
  • AI-enabled service model design with virtual agents
  • Legacy complexity removal and technical debt reduction
  • Global service management operating model establishment

Nice-to-have

  • Experience with agentic marketing platforms
  • Strategic executive sponsorship navigation
  • Culture of creativity and continuous learning
  • Scalable global operations enablement

Key Requirements

  • ServiceNow Product Owner experience
  • Platform transformation mandate execution
  • Out-of-the-box alignment expertise

Work Rights

Not specified

Tailored Resume

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