Job Summary

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Maintain basic knowledge of client products and/or services and prepare complete and accurate work including appropriately notating accounts as required.

Matching Summary

Skills & Requirements

Key Requirements

• High school diploma
• 3-6 months relevant experience preferred
• strong computer navigation skills
• ability to effectively communicate
• dependable with strong attention to detail
• skilled in multi-tasking
• tolerance for repetitive work

Work Rights