Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile
Job Summary
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile.
The Technical Account Manager provides a single contact for customer engagement and escalation, ensuring high levels of customer satisfaction through coordination of resources and proactive issue management.
The company offers health insurance including medical, dental and vision, 401k, paid time off, parental and caregiver leave, and a flexible work schedule.
Matching Summary
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile.
Skills & Requirements
Must-have
Customer relationship management
Technical issue monitoring and resolution
Premium support service delivery
Cross-functional coordination
Customer satisfaction focus
Issue escalation and management
Nice-to-have
ERP/MRP system experience
Manufacturing industry background
Technical software solution understanding
Relationship and account management skills
Customer advocacy within enterprise
Key Requirements
Bachelor's Degree in Computer Science or Engineering
Legal authorization to work in the U.S.
Ability to travel 10% of the time
2+ years experience with ERP/MRP systems
2+ years in Customer/Technical Support or related services