2+ years customer support or billing operations experience
Familiarity with stripe or chargebee platforms
Experience with zendesk, pylon, or intercom ticketing systems
This role involves owning customer-facing resolution for billing, invoicing, payment, subscription, and account access issues across Cognition and Windsurf customers
Job Summary
This role involves owning customer-facing resolution for billing, invoicing, payment, subscription, and account access issues across Cognition and Windsurf customers.
The specialist will partner closely with Finance and Engineering teams to resolve complex billing system bugs, product edge cases, and entitlement issues.
Candidates are expected to creatively apply AI tooling and agents to improve the deflection rate of billing issues while maintaining high-quality customer communication.
Matching Summary
This role involves owning customer-facing resolution for billing, invoicing, payment, subscription, and account access issues across Cognition and Windsurf customers.
Skills & Requirements
Must-have
2+ years customer support or billing operations experience
Familiarity with Stripe or Chargebee platforms
Experience with Zendesk, Pylon, or Intercom ticketing systems
Excellent written communication skills for sensitive issues
Ability to manage high volume of concurrent tickets
Nice-to-have
Experience supporting enterprise customers with invoicing
Knowledge of tax/VAT questions and purchase orders
Experience writing help center articles or operational runbooks
Interest in AI, developer tools, and software engineering future
Proven ability to identify recurring operational issues
Key Requirements
2+ years experience in customer support, billing operations, or revenue operations
Strong attention to detail for accurate billing work across multiple systems
Ability to operate effectively in a fast-paced evolving environment