Service Desk Analyst

Mercy Health

North Richmond, Australia
Hybrid
Minimum 1 year it service desk experience
Strong written and verbal communication skills
Experience in fast-paced complex environment
The role involves providing 1st level phone-based and onsite information technology support for Mercy Health staff and facilities

Job Summary

  • The role involves providing 1st level phone-based and onsite information technology support for Mercy Health staff and facilities.
  • This is a permanent full-time position working Monday to Friday with a 76-hour fortnight schedule in a hybrid or North Richmond location.
  • Mercy Health is a for-purpose organization with over 10,000 dedicated people committed to delivering deeper care across aged care homes and hospitals.

Matching Summary

The role involves providing 1st level phone-based and onsite information technology support for Mercy Health staff and facilities.

Skills & Requirements

Must-have

  • Minimum 1 year IT Service Desk experience
  • Strong written and verbal communication skills
  • Experience in fast-paced complex environment

Nice-to-have

  • Genuine interest in helping others
  • Ability to explain technical concepts to non-technical users
  • Passion for making a meaningful difference

Key Requirements

  • Relevant IT qualification or progress toward vendor certifications
  • Awareness of ITIL service management principles
  • Current Police Record Check
  • Working Rights verification

Work Rights

Working Rights required

Tailored Resume

Cover Letter