Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs)
Job Summary
Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).
Interface with customers via inbound calls, outbound calls, or through the Internet to provide customer service support and resolution of routine problems.
Participate in activities designed to improve customer satisfaction and business performance, and offer additional products and/or services.
Matching Summary
Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs).
Skills & Requirements
Must-have
customer service orientation
listen attentively to customer needs
demonstrate empathy
maintain basic product knowledge
track and document information
Nice-to-have
flexible and adapt to changes
tolerance for repetitive work
work as a team member
maintain pleasant and professional tone
Key Requirements
High school diploma or two years college education
Three to six months relevant experience preferred
Ability to think clearly and explain simple issues