The Branch Service Manager is responsible for leading and managing customer service operations within a UOB Malaysia branch to ensure exceptional service experiences
Job Summary
The Branch Service Manager is responsible for leading and managing customer service operations within a UOB Malaysia branch to ensure exceptional service experiences.
Candidates must have a minimum of 5-7 years of experience in retail banking operations with at least 2-3 years in a supervisory or management role.
The role requires strong leadership skills to motivate a team while adhering to Bank Negara Malaysia guidelines and internal policies.
Matching Summary
The Branch Service Manager is responsible for leading and managing customer service operations within a UOB Malaysia branch to ensure exceptional service experiences.
Skills & Requirements
Must-have
Oversee daily branch service operations
Lead and develop customer service team
Ensure compliance with banking regulations
Resolve complex customer complaints
Manage cash and inventory resources
Nice-to-have
Proficiency in local dialects
Strong analytical problem-solving skills
Cross-selling business opportunities
Foster positive work environment
Key Requirements
Bachelor's degree in Business Administration or related field