Banking Services Line Manager Ii - Retail Servicing

M&T Bank

Williamsville, New York, United States of America
Base: $74,600.00 - $124,400.00 annual (usd); bonus...
Not specified
Manage 15+ ftes
Oversee daily activities
Strategic planning
M&T Bank is seeking a Banking Services Line Manager II for its Retail Servicing team in Williamsville, NY. The role involves managing a team of 15+ employees, ensuring compliance with policies and regulations, and enhancing operational efficiency while maintaining service levels

Job Summary

  • Manages assigned teams within one or more functional areas of Retail Servicing, overseeing daily activities and strategic planning to ensure quality standards and compliance.
  • Provides leadership, guidance, feedback, and training to staff, compiling month-end data and interacting with management to discuss business objectives.
  • Evaluates unit processes, procedures, and policies routinely, approving changes to increase operational efficiency and maintaining established service levels.

Matching Summary

Match Score: 75

M&T Bank is seeking a Banking Services Line Manager II for its Retail Servicing team in Williamsville, NY. The role involves managing a team of 15+ employees, ensuring compliance with policies and regulations, and enhancing operational efficiency while maintaining service levels.

Salary

Base: $74,600.00 - $124,400.00 Annual (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Manage 15+ FTEs
  • Oversee daily activities
  • Strategic planning
  • Maintain quality standards
  • Ensure compliance with regulations
  • Provide leadership and guidance

Nice-to-have

  • Promote belonging and brand reflection
  • Handle conflict without alienating
  • Motivate team effectively

Key Requirements

  • Minimum 7 years higher education and relevant work experience
  • Minimum 2 years work leadership/supervisory experience
  • Excellent customer service skills
  • Prior experience using tact and diplomacy
  • Strong knowledge of relevant software

Work Rights

Not specified

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