Him Operations Patient Portal Representative

Advocate Aurora Health

Milwaukee, WI, United States
Base: $21.85 - $32.80; bonus/equity: not specified...
Fully remote
High volume call center environment
Customer service and follow up skills
Respond to complaints and resolve problems
Answers inbound messages and calls, responding to customer needs in a high volume call center environment to service and retain customers

Job Summary

  • Answers inbound messages and calls, responding to customer needs in a high volume call center environment to service and retain customers.
  • Investigates and responds to all phone and/or written inquiries from patients/proxies and physician offices, gathering and documenting information to troubleshoot customer inquiries and issues.
  • Advocate Health offers a comprehensive suite of Total Rewards including competitive compensation, generous retirement offerings, and programs that invest in your career development.

Matching Summary

Answers inbound messages and calls, responding to customer needs in a high volume call center environment to service and retain customers.

Salary

Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Eligible

Skills & Requirements

Must-have

  • High volume call center environment
  • Customer service and follow up skills
  • Respond to complaints and resolve problems
  • Handle escalated calls
  • Document and update actions taken
  • Work with multiple computer systems

Nice-to-have

  • Actively listens and responds with empathy
  • Ability to work well independently and as a team
  • Adapts well to change
  • Represent Advocate Aurora Health values

Key Requirements

  • High School Graduate
  • 2 years of customer service experience
  • 2 years of release of information experience
  • 2 years of health information records experience
  • Healthcare environment experience

Work Rights

Not specified

Tailored Resume

Cover Letter