Base wages; cash-based incentive program; overtime...
Fully remote
Windows 10/11 support experience
Active directory user management
Office 365 administration skills
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices
Job Summary
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.
Employees are immediately eligible to participate in the 401(k) plan with company matching contributions and receive a comprehensive benefits package.
The role requires adherence to strict safety, environmental, security, and FDA regulations while delivering results that meet Service Level Agreements.
Matching Summary
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.
Salary
Base wages; Cash-based incentive program; Overtime pay, shift differentials, call-in pay when applicable
Skills & Requirements
Must-have
Windows 10/11 support experience
Active Directory user management
Office 365 administration skills
Symantec Endpoint Protection knowledge
Network printer troubleshooting
Ticket queue prioritization
Nice-to-have
Experience with manufacturing environments
Strong interpersonal communication skills
Ability to create comprehensive documentation
Mac OS X and iOS device support
Engineering design tool familiarity
Positive customer-focused attitude
Key Requirements
Associate's degree required
Bachelor's degree preferred
0-3 years of relevant experience
MOS, MCTS, A+, ACMT, or ITIL V3 certifications preferred