Customer Success Data & Insights

S&P Global Market Intelligence

Metro Manila, Philippines
Reporting and data quality
Operational execution
Insight generation
The Customer Success Operations function acts as the analytical and operational backbone of the team, enabling Customer Success Managers and Associates to deliver a consistent, high-quality customer journey

Job Summary

  • The Customer Success Operations function acts as the analytical and operational backbone of the team, enabling Customer Success Managers and Associates to deliver a consistent, high-quality customer journey.
  • This role offers a strong entry point into Customer Success Operations and Analytics within a global organization.
  • Compensation is competitive and aligned with local market benchmarks for Pakistan and Manila.

Matching Summary

The Customer Success Operations function acts as the analytical and operational backbone of the team, enabling Customer Success Managers and Associates to deliver a consistent, high-quality customer journey.

Skills & Requirements

Must-have

  • reporting and data quality
  • operational execution
  • insight generation
  • CRM usage
  • process improvement
  • Microsoft Excel skills

Nice-to-have

  • positive proactive attitude
  • strong willingness to learn
  • cross-functional teams
  • multicultural setting

Key Requirements

  • Bachelor’s degree required
  • 0–2 years of experience
  • familiarity with reporting or BI tools
  • basic knowledge of CRM systems

Work Rights

Not specified

Tailored Resume

Cover Letter