As an IT Support Specialist, you will provide first-line response to end user incidents and partner with business units as the IT subject matter expert
Job Summary
As an IT Support Specialist, you will provide first-line response to end user incidents and partner with business units as the IT subject matter expert.
The role focuses on rapid service, timely technical support, and highest quality of customer satisfaction with a friendly and helpful attitude.
Gensler offers comprehensive benefits including medical, dental, vision, wellness programs, profit sharing, bonuses, and professional development reimbursements.
Matching Summary
As an IT Support Specialist, you will provide first-line response to end user incidents and partner with business units as the IT subject matter expert.
Skills & Requirements
Must-have
Windows 10 and Mac support
Microsoft Office 365 applications
Active Directory administration
Network and WIFI troubleshooting
Hardware installation and maintenance
Remote user support and VPN
Customer service and communication skills
Nice-to-have
Knowledge of Autodesk and Adobe Creative Cloud
Experience with geographically diverse operations
Strong organizational and time management
Self-starter with collaborative attitude
Ability to multitask in fast-paced environment
Key Requirements
5-7 years related experience
Bachelor’s degree or equivalent experience
CompTIA A+ or similar certification preferred
Certifications in Cisco, Windows, Mac, VMWare, ITIL considered a plus