Service Cloud Release & Training Operations Specialist
Thomson Reuters Corporation
Mexico City, Mexico
Hybrid
Salesforce service cloud experience
Articulate 360 training content creation
Agile delivery process support
This role supports the delivery, adoption, and enablement of Salesforce Service Cloud across the organization while partnering with global teams
Job Summary
This role supports the delivery, adoption, and enablement of Salesforce Service Cloud across the organization while partnering with global teams.
Candidates will leverage AI-enabled tools to accelerate release communications, training material creation, and documentation ensuring quality and consistency.
The position offers a hybrid work model with flexible policies including up to 8 weeks of work from anywhere per year.
Matching Summary
This role supports the delivery, adoption, and enablement of Salesforce Service Cloud across the organization while partnering with global teams.
Skills & Requirements
Must-have
Salesforce Service Cloud experience
Articulate 360 training content creation
Agile delivery process support
User Acceptance Testing (UAT) assistance
AI-enabled tools for documentation
Nice-to-have
Global platform rollout experience
Accessibility standards knowledge
Contact center technology background
Bilingual Spanish and English proficiency
LATAM region migration support
Key Requirements
Experience supporting Salesforce Service Cloud
Familiarity with Agile delivery processes
Experience creating training content using Articulate 360