Service Business Development Representative

Rick Hendrick Chevrolet of Buford

Buford, Georgia, United States
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Answer incoming phone calls using script
Schedule sales or service appointments
Log customer comments in dealership system
** Rick Hendrick Chevrolet of Buford is seeking a Service Business Development Representative responsible for lead generation to support sales and service goals. The role entails managing customer communications, scheduling appointments, and maintaining customer records, emphasizing customer satisfaction and teamwork. **

Job Summary

  • The primary responsibility is generating leads to support the company's sales and service goals through proactive outreach.
  • Employees must answer all incoming calls using a proven script to schedule appointments and log interactions in the Dealership Management System.
  • The role requires maintaining high Customer Satisfaction Index (CSI) scores while adhering to core values like integrity and teamwork.

Matching Summary

Match Score: 75

** Rick Hendrick Chevrolet of Buford is seeking a Service Business Development Representative responsible for lead generation to support sales and service goals. The role entails managing customer communications, scheduling appointments, and maintaining customer records, emphasizing customer satisfaction and teamwork. **

Skills & Requirements

Must-have

  • Answer incoming phone calls using script
  • Schedule sales or service appointments
  • Log customer comments in dealership system
  • Confirm scheduled appointments with customers
  • Respond to internet inquiries via email and phone

Nice-to-have

  • Demonstrate servant leadership values
  • Maintain CSI above company standards
  • Strong interpersonal communication skills
  • Ability to work evenings and weekends
  • Commitment to continuous improvement

Key Requirements

  • High School Diploma or GED
  • Up to 3 years of customer service experience
  • Valid Driver's License
  • Intermediate Microsoft Office knowledge
  • Dealership Management System software proficiency

Work Rights

Not specified

Tailored Resume

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