Director, Specialty Retail Pharmacy Operations & Experience

Shoppers Drug Mart Inc

Mississauga, Ontario, Canada
Base: $128,000.00 - $176,000.00 py; bonus/equity: ...
Hybrid
Senior retail pharmacy operations leader
Complex multi-site environment experience
Centralized support structure oversight
This role is accountable for safeguarding the retail specialty experience across the national network by bridging central strategy and retail execution

Job Summary

  • This role is accountable for safeguarding the retail specialty experience across the national network by bridging central strategy and retail execution.
  • The position involves owning national retail specialty operations performance, overseeing therapy continuity processes, and serving as the senior escalation point for operational issues.
  • Candidates will benefit from competitive pay, a purchase discount program, and online learning opportunities while working for an award-winning national brand.

Matching Summary

This role is accountable for safeguarding the retail specialty experience across the national network by bridging central strategy and retail execution.

Salary

Base: $128,000.00 - $176,000.00 per year; Bonus/Equity: Not specified; Benefits: Purchase discount program, competitive pay, online learning through Academy

Skills & Requirements

Must-have

  • Senior retail pharmacy operations leader
  • Complex multi-site environment experience
  • Centralized support structure oversight
  • Escalation resolution and service standards
  • Therapy initiation timeline monitoring
  • Cross-functional partnership with Associate Owners

Nice-to-have

  • Data-informed operational improvement
  • High complexity environment adaptability
  • Strategic refinement of workflows
  • Authenticity and trust building
  • Responsive to change mindset

Key Requirements

  • Senior retail, pharmacy, healthcare, or operations leader
  • Experience owning performance across complex multi-site environments
  • Proven track record in managing escalations and operational governance
  • Ability to translate operational insight into measurable improvement

Work Rights

Not specified

Tailored Resume

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