Customer Success Manager/senior Customer Success Manager

Guidewire InsuranceSuite

United States
Base: $128,000 - $192,000; bonus/equity: eligible ...
**
8+ years customer success or account management experience
Knowledge of p&c insurance space and industry trends
Ability to build c-suite relationships
** Guidewire is seeking a Customer Success Manager/Senior Customer Success Manager to lead customer engagement and retention strategies for its InsuranceSuite platform. The ideal candidate will leverage their extensive experience in customer success, particularly in the P&C insurance industry, to foster relationships and drive the adoption of Guidewire solutions. **

Job Summary

  • The role focuses on creating engaged customer advocates who maximize the value of their Guidewire investments through strategic account planning and execution.
  • Candidates will drive cross-functional collaboration to accelerate adoption, identify expansion opportunities, and lead executive-level engagements focused on value creation.
  • The position offers a base salary range of $128,000 - $192,000 along with comprehensive benefits including health insurance, paid time off, and retirement plans.

Matching Summary

Match Score: 75

** Guidewire is seeking a Customer Success Manager/Senior Customer Success Manager to lead customer engagement and retention strategies for its InsuranceSuite platform. The ideal candidate will leverage their extensive experience in customer success, particularly in the P&C insurance industry, to foster relationships and drive the adoption of Guidewire solutions. **

Salary

Base: $128,000 - $192,000; Bonus/Equity: Eligible for annual company bonus plan, commissions, and/or long term incentive awards; Benefits: Health, dental, vision insurance, paid time off, and company sponsored retirement plan

Skills & Requirements

Must-have

  • 8+ years customer success or account management experience
  • Knowledge of P&C insurance space and industry trends
  • Ability to build C-suite relationships
  • Experience with executive leadership and communication
  • Demonstrated account planning and management skills

Nice-to-have

  • Experience with Guidewire InsuranceSuite platform
  • Cloud-native solutions and mission-critical applications knowledge
  • Coaching and change management experience
  • Embracing AI and data-driven insights for innovation

Key Requirements

  • 8+ years relevant experience in customer success, account management, sales, or technology consulting
  • Proven ability to manage C-suite relationships at customers
  • Strong background in P&C insurance economics and challenges

Work Rights

Not specified

Tailored Resume

Cover Letter