Must-have

• Structured administrative and operational support
• Maintain effective client relationships
• Coordinate with internal and external teams
• Cost control and awareness
• Manage own costs and expenses
• Identify and escalate potential risks
• Adhere to standards and procedures
• Identify process improvements
• Manage internal stakeholders
• Adhere to relevant SLA agreements
• Cultivate and manage objective working relationships
• Build and sustain collaborative working relationships
• Maintain and build relationships
• Continuously strive to improve service delivery
• Resolve client queries
• Propose improvements on internal processes
• Serve as first line of contact for clients
• Accurately administer, plan and complete activities
• Adhere to schedules
• Attend and facilitate meetings
• Deliver work in an accurate manner
• Draw on own knowledge and experience
• Remain accountable for your own work
• Comply with governance and compliance standards
• Provide timeous reports on operations
• Report on transactional activity progression
• Plan and organise own tasks
• Identify effective activities for development
• Create own development plan
• Understand required competencies and skills
• Keep abreast of learning opportunities

Nice-to-have

• Enhance cost effectiveness
• Enhance client experience
• Achieve productivity synergies
• Knowledge sharing and integration
• Avoid operational loss
• Prompt and effective resolution
• Customer satisfaction
• Personal development and performance