Training & Enablement Lead

Broadridge Business Process Outsourcing LLC

Multiple Locations
Base: $90,000 - $100,000; bonus/equity: bonus elig...
Servicenow training
Design and develop training programs
Facilitate virtual and in-person training
This position serves as a key enablement partner across a department of 100+ associates and is responsible for designing, developing, coordinating, and delivering impactful training programs that drive operational excellence, system adoption, and service consistency

Job Summary

  • This position serves as a key enablement partner across a department of 100+ associates and is responsible for designing, developing, coordinating, and delivering impactful training programs that drive operational excellence, system adoption, and service consistency.
  • The training initiatives will support ServiceNow (including CSM, Administration, Configuration, and AI capabilities), departmental processes and procedures, and core internal systems such as InFact, IPW, MSR, Customer Center, and related tools.
  • The salary range for this position is between $90,000 - $100,000.

Matching Summary

This position serves as a key enablement partner across a department of 100+ associates and is responsible for designing, developing, coordinating, and delivering impactful training programs that drive operational excellence, system adoption, and service consistency.

Salary

Base: $90,000 - $100,000; Bonus/Equity: Bonus Eligible; Benefits: www.broadridgebenefits.com

Skills & Requirements

Must-have

  • ServiceNow training
  • design and develop training programs
  • facilitate virtual and in-person training
  • operational excellence
  • system adoption
  • service consistency

Nice-to-have

  • collaborative and technically savvy
  • dynamic and evolving environment
  • build trusted relationships
  • leverage AI and automation in learning

Key Requirements

  • 3+ years of experience in training and development
  • instructional design or learning program coordination
  • experience supporting system implementations
  • digital transformation initiatives
  • cross-functional operational teams
  • technical aptitude
  • ServiceNow familiarity preferred
  • e-learning authoring tools
  • training analytics
  • exceptional written and verbal communication skills
  • strong presentation and facilitation skills
  • strong organizational and project management skills
  • willingness and ability to travel

Work Rights

Not specified

Tailored Resume

Cover Letter