Full Time Guest Services Representative

BMW of South Austin

North Charleston, South Carolina, USA
Guest services procedures
Answering phone calls
Directing customers
Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics

Job Summary

  • Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.
  • Performs opening and closing Guest Services procedures, answers incoming phone calls, directs calls and customers, manages various logs, and tracks incoming calls.
  • Provides a warm, positive and happy environment for Guests, their children and fellow teammates, and helps maintain a clean and comfortable environment.

Matching Summary

Ensures a friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Skills & Requirements

Must-have

  • Guest Services procedures
  • Answering phone calls
  • Directing customers
  • Managing logs
  • Tracking incoming calls
  • Maintaining CSI standards

Nice-to-have

  • Friendly and receptive environment
  • Warm, positive and happy environment
  • Clean and comfortable environment
  • Servant Leadership
  • Teamwork through Trust & Respect

Key Requirements

  • High School Diploma
  • Up to 3 years of work experience
  • Previous customer service experience
  • Excellent interpersonal skills
  • Excellent communication skills
  • Excellent organizational skills
  • Intermediate Microsoft Office skills
  • Ability to learn Dealership Management System

Work Rights

Not specified

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