Base: $17.71 - $22.79phly; bonus/equity: not speci...
On-site
Manage incoming and outgoing calls
Process paging and retrieval requests
Understand emergency code procedures
The Operator supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller
Job Summary
The Operator supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller.
The Operator ensures that calls are answered and managed in a consistent, efficient, and courteous manner.
The Operator provides services to a 24x7 call center, managing various types of incoming calls including main hospital lines, patient information, pages, code calls, and answering service calls.
Matching Summary
The Operator supports the success of Mass General Brigham call centers by providing exemplary service and customer care to every caller.
Salary
Base: $17.71 - $22.79/Hourly; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Manage incoming and outgoing calls
Process paging and retrieval requests
Understand emergency code procedures
Handle confidential patient information
Respond to staff inquiries
Nice-to-have
Exemplary service and customer care
Move easily between calls
Treat every caller as a welcome guest
Use Mass General Brigham values
Key Requirements
High School Diploma or equivalent
Type 35 wpm
Knowledge of MS Windows software
Phone-based customer service experience
Experience in a hospital or medical environment preferred