Business Team Senior Specialist - Bilingual

CIBC Capital Markets

Halifax, Canada
Fully remote
Bilingual in french and english
Client engagement and relationship building
Problem-solving and solution-focused
As a member of CIBC’s Agent@Home Contact Centre Credit Cards Department, you will be the first point of contact for clients calling in with questions or requests related to their banking needs

Job Summary

  • As a member of CIBC’s Agent@Home Contact Centre Credit Cards Department, you will be the first point of contact for clients calling in with questions or requests related to their banking needs.
  • You demonstrate solid written, verbal, and interpersonal skills to make a difference in clients’ lives, obtaining complete information on clients’ issues and summarizing and verifying the facts.
  • At CIBC, your goals are a priority, and they aspire to give you a career rather than just a paycheck, offering competitive salary, incentive pay, banking benefits, and a defined benefit pension plan.

Matching Summary

As a member of CIBC’s Agent@Home Contact Centre Credit Cards Department, you will be the first point of contact for clients calling in with questions or requests related to their banking needs.

Skills & Requirements

Must-have

  • Bilingual in French and English
  • Client engagement and relationship building
  • Problem-solving and solution-focused
  • Product knowledge of CIBC credit cards
  • Efficiently complete client requests

Nice-to-have

  • Passionate about people and learning
  • Driven to succeed and make an impact
  • Engage with heart and mind
  • Values trust, teamwork, and accountability

Key Requirements

  • Legally eligible to work in Canada
  • Fluent in French and English

Work Rights

Legally eligible to work

Tailored Resume

Cover Letter