Base: $22.50 - $26.44 usd ph; bonus/equity: not sp...
Remote
4+ years customer service experience
2+ years call center environment
Experience handling escalations
Datavant is seeking a Customer Experience Representative II who will handle complex customer inquiries and issues in a remote setting. The role focuses on delivering exceptional service while supporting process improvements and team collaboration in the healthcare data ecosystem
Job Summary
Datavant is a data collaboration platform trusted for healthcare that provides critical data solutions for organizations across the ecosystem.
The Customer Experience Representative II serves as a knowledgeable resource for Record Hub customers, independently resolving complex inquiries and issues.
This role requires handling escalated cases, contributing to process improvements, and providing peer support to Level I representatives.
Matching Summary
Match Score: 85
Datavant is seeking a Customer Experience Representative II who will handle complex customer inquiries and issues in a remote setting. The role focuses on delivering exceptional service while supporting process improvements and team collaboration in the healthcare data ecosystem.
Salary
Base: $22.50 - $26.44 USD per hour; Bonus/Equity: Not specified; Benefits: Not specified