Customer Success Manager

i-monster.de

Austin, TX, US
Base: $90,300 - $160,400 usd; bonus/equity: eligib...
Fully remote
Customer success management experience
Saas solution expertise
Crm tools like salesforce
The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and developing strategic goals

Job Summary

  • The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and developing strategic goals.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing employees with trust, tools to grow, and long-term support.
  • This role involves managing 50-60 enterprise accounts, partnering with Sales and Services teams, and maintaining revenue streams through renewals and upsell opportunities.

Matching Summary

The Customer Success Manager plays a critical role in ensuring customers achieve maximum value from Workday Adaptive Planning by driving adoption, sharing best practices, and developing strategic goals.

Salary

Base: $90,300 - $160,400 USD; Bonus/Equity: Eligible for bonus and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer success management experience
  • SaaS solution expertise
  • CRM tools like Salesforce
  • Customer success tools like Gainsight
  • Account management and strategic planning
  • Change management practices
  • Renewal and contract negotiation

Nice-to-have

  • Executive presence and communication
  • Critical thinking and pricing strategy
  • Managing ambiguity in complex environments
  • Collaborative cross-functional teamwork
  • Flexible work environment
  • Trusted advisor relationship building

Key Requirements

  • 3+ years CSM experience supporting SaaS
  • 2+ years change management experience
  • 2+ years CRM and customer success tool usage
  • 3+ years proven executive relationship building
  • Bachelor’s degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter