Lead Service Designer

Cobham

London, United Kingdom
Up to £65k depending on experience; annual perform...
Hybrid
Service design mindset and methodology
Product design skills and background
Customer journey mapping and service blueprints
You will lead projects and establish service design standards at Bupa to improve customer experiences while balancing business goals

Job Summary

  • You will lead projects and establish service design standards at Bupa to improve customer experiences while balancing business goals.
  • The role involves line managing a group of designers, providing mentorship, and fostering a culture of care and candour within the team.
  • Bupa offers comprehensive benefits including health insurance, an enhanced pension plan, onsite gyms, and a global wellbeing programme called Viva.

Matching Summary

You will lead projects and establish service design standards at Bupa to improve customer experiences while balancing business goals.

Salary

Up to £65k depending on experience; Annual performance-based bonus available; Benefits include 25 days holiday and health insurance

Skills & Requirements

Must-have

  • Service design mindset and methodology
  • Product design skills and background
  • Customer journey mapping and service blueprints
  • Facilitation of cross-discipline workshops
  • Experience with Figma and UserTesting.com

Nice-to-have

  • Knowledge of FCA regulated business environment
  • Strong storytelling and stakeholder influence skills
  • Champion for accessibility and diverse user needs
  • Ability to balance business goals with user needs

Key Requirements

  • Deep domain expertise in service and product design
  • Proven experience leading large projects or programmes
  • Ability to navigate complex business journeys across multiple channels

Work Rights

Not specified

Tailored Resume

Cover Letter