Business Advisory Specialist-voice

Accenture

Multi-channel customer support
Customer satisfaction improvement
Call centre operations background
Oversee a team of agents providing multi-channel customer support, ensuring service excellence and operational performance aligned with KPIs

Job Summary

  • Oversee a team of agents providing multi-channel customer support, ensuring service excellence and operational performance aligned with KPIs.
  • Act as a coach, mentor, and problem-solver, supporting agents in complaint handling, order processing, and customer satisfaction improvement.
  • Enhance employee and customer service through structured and optimized processes, handling queries from employees, customers, and vendors.

Matching Summary

Oversee a team of agents providing multi-channel customer support, ensuring service excellence and operational performance aligned with KPIs.

Skills & Requirements

Must-have

  • Multi-channel customer support
  • Customer satisfaction improvement
  • Call centre operations background
  • SAP and Salesforce utilization
  • Next Generation Customer Operations

Nice-to-have

  • Coaching and mentoring skills
  • Cross-functional collaboration
  • Detail-oriented and customer-focused
  • Positive and inclusive team culture

Key Requirements

  • 7 to 11 years of experience
  • Any Graduation
  • Night shift availability (IST)

Work Rights

Not specified

Tailored Resume

Cover Letter